Frequently Asked Questions
Everything you need to know about your Hobbii order and our products.
How long does shipping take for my yarn and accessories?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for unused products?
We offer a 100% satisfaction guarantee. You can return any unused and unopened products in their original packaging within 30 days of purchase for a full refund.
How can I ensure I get the same dye lot for my project?
When you order multiple skeins of the same color in a single order, our warehouse team automatically picks from the same dye lot to ensure color consistency for your project.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer free patterns with yarn purchases?
Yes! Hobbii offers thousands of free knitting and crochet patterns on our website. Many are specifically designed for the yarns we carry and are available for instant download.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our customer service team within 48 hours of delivery with a photo of the damaged item, and we will arrange for a replacement or refund immediately.